If any product proves to be defective upon receipt of your order, contact us immediately.
Do not ship the product back to us prior to contacting us and receiving instructions.
We are distributors for products that are made by various manufacturers. We do not manufacture any product in our facilities.
All warranties will be handled through the manufacturer per their warranty policy. Copies of the warranty policies for most of the manufacturers we represent are available from the product or manufacturer pages on this website.
In some cases the manufacturer may request that we assist them in the replacement process. In these cases, we are happy to provide any necessary assistance.
If you choose to return a defective product for credit/refund, rather than replacing it, our standard return policies will take effect, which may include restocking fees, repayment of "free shipping" fees, and return shipping fees.
Contact Us: 888-595-1122 or firstname.lastname@example.org.