Return Policy:

You may return an item for refund or replacement within 30 days of the shipment date.  Special order items and products that have been installed are not returnable. If they are defective, please contact us and we will either ship a replacement part or replace the whole item at our discretion. Shipping and handling charges are non-refundable. Returns are subject to a 25% restocking fee. You may want to insure your return; we cannot be responsible for lost or misdirected returns. All returns must be sent in original packaging including the box. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. Please e-mail us at customersupport@plumbingmall.com, or call us at 888-595-1122 for a Return Authorization Number.

Damaged and Missing Products:

All items are packaged securely to arrive safely at your door. Inspect Upon arrival, open all boxes and check for damage or missing parts, refuse to sign if damaged. Do not sign without inspection.  Concealed damage must be reported within 24 hours. The shipper is not responsible for damage after 24 hours. We strive to ensure that all orders are shipped correctly. If you find damage or missing parts, please notify us immediately upon receipt of goods.

Payment options:

We accept Visa, Mastercard, American Express, and Discover for all order transactions. Sorry no COD's. If you wish to pay by check or Money Order, please contact us at customersupport@plumbingmall.com or by phone at 888-595-1122.