Frequently Asked
Questions
Is there an
anti-vandal kit for Caroma toilets?
What is the ADA button kit?
Will the Tasman tank fit onto the Caravelle
270 bowl?
Will the Caravelle tank fit onto
the 270 or the 305 bowl?
What is a HET?
Can I use any North American seat on a
Caroma toilet bowl?
What is a washdown toilet?
Caroma toilets look good, but I am
nervous buying new technology. How do I know that they will
really work?
How much water would my family of four
save using a Caroma dual flush toilet?
We live in Seattle, WA, where it rains a
lot. Why should we care about saving water?
Is it difficult to install a Caroma
toilet? It looks different?
What happens if it breaks? Will my
plumber know how to fix it?
My Caroma dual flush toilet doesn't
seem to be clearing the waste from the bowl as it should.
What is wrong?
How do I adjust the water level
on a Caravelle tank?
Is there an anti-vandal kit for
Caroma toilets?
Yes. Caroma toilets are in thousands of commercial buildings
around the world and as such have all of the accessories
required for those installations. The SSI part number for
this kit is 413276. This is a simple line drawing of the
product:
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What is the ADA button kit?
The ADA button kit is an optional button that is intended to
be used in applications, be they commercial or residential,
deemed to be used by physically challenged individuals. The
standard Caroma buttons would be difficult to depress for an
individual with limited use of their fingers. The ADA button
kit is a raised button that makes anyone able to easily
activate either of the Caroma dual flush buttons. The ADA
button kit is SSI part number 405067.
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Will the Tasman tank fit onto the
Caravelle 270 bowl?
No. The Tasman 270 is a ‘stand alone’ toilet. While the
Tasman 270 bowl (609169) looks very similar to the standard
270 bowl (609159), the bolt holes will not align. The Tasman
270 bowl will only accommodate the Tasman polypropylene tank
(model 800032). If you ever have a concern about a Tasman
tank not fitting on to a 270 bowl, please ensure that the
correct bowl was shipped.
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Will the Caravelle tank fit
onto the 270 or the 305 bowl?
Yes! The Caravelle tank (629435) as well as the Reflections
tank (629530) or the Royale tank (624530) will fit any of
the following bowls:
609159 270 Round Front Bowl
609100 270 Elongated Bowl
609177 270 ADA 17” ‘Easy Height” Round Front Bowl
609120 270 ADA 17” ‘Easy Height” Elongated Bowl
609151 305 Round Front Bowl
609130 305 Elongated Bowl
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What is a HET?
HET stands for High Efficiency Toilet; a standard that is
quickly replacing the old ULF (Ultra Low Flow – referring to
toilets that flush on 6 litres of water). The old ULF
standard was established in North America in the 1980’s when
U.S. government mandated that manufacturers could use no
more than 6 litres per flush.
A HET is any toilet that uses at least 20% less water
than a standard 1.6 gallon toilet. In other words, any
toilet that flushes on 1.28 gallons per flush or less is
considered to be a HET. Many regions and cities are starting
to offer rebates for HET toilets based on their superior
water saving ability and high performance standards. All
Caroma dual flush toilets are approved HET’s.
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Can I use any North American seat
on a Caroma toilet bowl?
Yes. A Caroma 270 or 305 bowl will accommodate a standard
North American round front seat and the new Caroma 270 and
305 elongated bowls will accommodate North American
elongated bowls. However, a lot of engineering has gone into
the design of Caroma toilets, including that of the seat.
Caroma seats are not only high quality, extremely attractive
seats, but they are designed to ‘position’ people properly
over the water spot in the bowl to ensure optimal
cleanliness. Also, Caroma includes some extremely popular
features such as the ‘quick release’ seat offered on the
Caravelle 2000 seat. With the push of a button these seats
quickly pop off allowing easier and more effective cleaning.
Caroma seats also truly finish off the look of a Caroma
toilet, with shapes that completely compliment the size and
design of the bowls. Plus, the colour of a Caroma seat will
perfectly match the colour of a Caroma toilet suite. So,
while the answer is yes, we would recommend the use of
Caroma seats on Caroma bowls.
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What is a washdown toilet?
North American toilets most commonly utilize siphon jet
technology. Most of the water in the tank is used to create
a vacuum or siphon effect in the trapway of the toilet bowl,
which then pulls the waste out after the water. In the past
several North American toilets have been subject to clogging
because with lower volumes of water used in ULF toilets, the
trapways of the bowls had to be reduced to allow the vacuum
to be created.
Washdown toilets do not use this flushing mechanism. When
flushed, the water is released very quickly from the tank
and is released into the bowl through and open rim bowl
design. The water very effectively and efficiently pushes
the waste out of the bowl, which is then followed by the
water. The flush is very fast, and allows for superior
movement down the sewage drains, as the water is following
the waste. Because washdown toilets do not rely on creating
a siphon effect in the trapway, they do not have to be
reduced.
Caroma toilets feature a massive 4 inch trapway,
virtually eliminating the possibility of clogging!
For an animated view of a washdown, vs. a siphon jet
flush, please visit the “Tips and Training” of our web site
and then click on, “Comparison of Caroma Dual Flush Washdown
Technology to Siphon Flush”. Also click on the “Caroma in
the News” link for an excellent demonstration of both the
products and the effective line carry of a washdown toilet
as seen on the Canadian home improvement television program,
“Ask Jon Eakes”.
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Caroma toilets look good,
but I am nervous buying new technology. How do I know that
they will really work?
This would be an understandable concern if dual flush
technology were new, but it isn’t! Caroma pioneered dual
flush technology in the early 1980’s, and dual flush is
predominantly used in most countries around the world.
Caroma originates from Australia, and dual flush has been
mandated in Australia and New Zealand since 1992. Caroma is
the definitive leader in the world wide dual flush market.
It isn’t something that they dabble in. They don’t produce a
few dual flush products among a sea of single flush
products. It’s all they do! Literally millions of dual flush
toilets have been installed and are performing perfectly in
homes and commercial buildings all around the world. This is
a proven technology. So, while it is relatively new to North
America, it is far from a new technology!
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How much water would my family of
four save using a Caroma dual flush toilet?
Of course this depends on the volume of water your current
toilets are using, but if your family currently has a 3.5
gallon (13 litre) toilet, you would use approximately 26,000
gallons (96,900 litres) of water per year for the toilet. By
converting to a Caroma dual flush 6/3 litre toilet, your
family would use only about 7,000 gallons (26,280 litres) of
water per year for flushing toilets. That is a savings of
over 18,300 gallons (68,000 litres) of water per year!
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We live in Seattle, WA, where it
rains a lot. Why should we care about saving water?
Water conservation is extremely important, even in areas of
the world that experience a lot of rain. Here are some
reasons why:
We are here to make sure that either you or your plumber can
handle any problem that may come up. Caroma is the leader in
dual flush technology and SSI strengthens and enhances that
leadership position with absolute committement to education,
training and customer care.
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My Caroma dual flush toilet
doesn’t seem to be clearing the waste from the bowl as it
should. What is wrong?
Caroma dual flush products are highly effective, washdown
toilets that can be relied upon to clear waste every time.
If you are experiencing difficulties, the most common
problem is that the water level in the tank has not been set
properly.
While it is always important for water levels in toilets
to be adjusted properly, it is absolutely crucial with a HET,
as they are working on such low volumes of water. The
technology is very precise, and if the water level isn’t
correct, this has serious impact on the flushing
characteristics of the product.
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How do I adjust the water
level on a Caravelle tank?
This is a very simple to do, but more difficult to explain.
Please visit our “Tips and Training” section for a complete
demonstration of the process.
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